Build a healthcare appointment agent with Amazon Nova 2 Sonic
Reported by AWS Machine Learning: Build a healthcare appointment agent with Amazon Nova 2 Sonic. Analysis and context written by TickrWire.
AWS demonstrates building a voice agent for healthcare appointment management using Amazon Nova 2 Sonic and Bedrock AgentCore, focusing on voice authentication and tool orchestration.
In this post, you will learn how to build a voice agent that handles appointment reminder conversations using Amazon Nova 2 Sonic and Amazon Bedrock AgentCore. The agent authenticates patients by voice, manages appointments (confirm, cancel, or reschedule), collects pre-visit health information, and escalates to human staff when needed. You handle routine calls at scale, which can help reduce no-show rates. This sample focuses on the agentic side of the problem: voice conversation and tool orchestration. A browser-based interface is included for testing. To connect the agent to actual phone li
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